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Terms and Conditions

 

Effective Date: October 25, 2024

Welcome to Orendda! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

 

1. Use of Website

  • You agree not to use our website for any unlawful purpose or in violation of these Terms.
  • We reserve the right to suspend or terminate access to users who violate these Terms.

 

2. Product Information & Orders

  • All products listed on our website are subject to availability.
  • We reserve the right to refuse or cancel orders at our discretion, including due to errors in pricing or product descriptions.
  • Prices are subject to change without prior notice.


3. Payments

  • Payments must be made through the accepted payment methods listed on our website.
  • We are not responsible for any additional charges applied by your bank or payment provider.

 

4. Shipping & Delivery

  • Shipping times are estimated and not guaranteed.
  • We are not responsible for delays caused by external factors such as courier delays.
  • Any incorrect shipping information provided by the customer may result in additional charges or non-delivery.


5. Returns & Refunds

  • Returns and refunds are subject to our Return Policy below.
  • To be eligible for a return, the product must be unused and in its original packaging.
  • Refunds will be processed within a reasonable timeframe after we receive the returned item.

 

6. Intellectual Property

  • All content, including logos, images, text, and product designs, is the exclusive property of Orendda and protected by intellectual property laws.
  • You may not use, copy, or distribute our content without our prior written consent.


7. Limitation of Liability

  • Orendda is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We do not guarantee that our website will be error-free, uninterrupted, or free of harmful components.


8. Changes to Terms

  • We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.
  • Continued use of our website after modifications constitutes acceptance of the revised Terms.

 

9. Governing Law

  • These Terms are governed by and interpreted in accordance with the laws of USA.
  • Any disputes arising from these Terms shall be resolved in the courts of USA.


10. Contact Us

For any questions regarding these Terms and Conditions, please contact us at: Orendda
admin@orendda.com


By using our website or purchasing our products, you acknowledge and agree to these Terms and Conditions.

Return and Refund Policy

 Effective Date: October 25, 2024

At Orendda, we take pride in providing premium organic perfumes. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

 

1. Eligibility for Returns

  • Returns must be initiated within 7 days of the delivery date.
  • Items must be unused, unopened, and in their original packaging to be eligible for a return.
  • Proof of purchase (receipt or order confirmation) is required.
  • Certain items, such as gift cards or promotional items, may not be eligible for returns.

 

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at admin@orendda.com with your order details.
  2. Wait for a return authorization and instructions.
  3. Ship the product back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).

 

3. Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5 business days and credited to your original payment method.
  • Shipping fees are non-refundable, except in cases of defective or incorrect products.

 

4. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, contact us within 3 days of delivery.

 

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check your bank account or contact your credit card provider.
  • If the issue persists, contact us at admin@orendda.com

 

6. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used perfumes.
  • Gift cards and promotional items.

 

7. Contact Us

If you have any questions regarding our return and refund policy, feel free to reach out to us at: Orendda
admin@orendda.com

By purchasing from Orendda, you agree to this Return and Refund Policy.


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